Refund Policy
Refund Process
When a customer requests a return or refund, we provide detailed return instructions within 1 business day.
- Original standard shipping costs will be refunded.
- If the goods arrive damaged, defective, or incorrect, we take full responsibility and offer: Free repair, replacement, or reimbursement of return shipping cost.
Damage During Return Shipment
If the product is damaged during return shipping due to improper packaging or mishandling by the customer, a deduction of 30–70% may be applied depending on the severity of the damage.
Customer-Caused Returns
If the return is initiated for customer reasons (change of mind, wrong product ordered, no longer needed):
- The return shipping cost is the responsibility of the customer.
- The cost varies depending on the courier the customer chooses.
If the received goods were damaged, defective, or incorrect due to our error, the customer does not pay return shipping.
Returns Window
You have the right to return your order within 30 days of receiving it.
To arrange a return, please contact our support team:
📧 support@vigorhaus.com
Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
Refunds
- Once the returned item is received and inspected, refunds are processed within 5 business days.
- Refunds are issued to the original payment method used at checkout.
Return Conditions
To be eligible for a return:
- The item must be in original packaging, with all accessories included.
- The item must be unused and in the same condition as received.
- The return shipment must be securely packaged to prevent damage during shipping.
If the return is caused by the customer, shipping costs are their responsibility.
If the issue is from our side (damaged, incorrect), shipping costs will be covered by us.
Responsibility
- We are not responsible for delays, loss, or damage that occur during the return transit.
- We recommend customers inspect their order within 24 hours of delivery and contact us immediately if there are issues.
Contact
If you have any questions about our return policy, feel free to contact us:
We will respond as quickly as possible.
Intellectual Property Rights
We respect all intellectual property rights. If any individual or rights holder believes that material or products on the site infringe on their intellectual property, they may contact us at the following address to report it:
support@vigorhaus.com
They should include a description of the rights violated, identification of the affected product(s) or material, supporting evidence, and full contact details.
This email address is used exclusively for legal and intellectual property matters.